Information/FAQ

Nerja is located 50 km east of Malaga. (45 mins by car or bus)

Nerja is a charming, genuine and beautiful Andalusian small town with whitewashed walls, palm trees, colorful flower groups and wrought iron. The city is located between the Sierra Almijara and the Mediterranean. The city’s location offers stunning views of both mountain and sea.

There is everything from good food, culture, and small hidden beaches and cozy mountain villages. Nerja is also famous for its friendly residents. You can feel safe, where and when you go around the city.

In the center of town is the Balcony of Europe, which is a medieval fortification and extensions to the sea, which in the 1800s was converted into a pedestrian precinct. Historically, Nerja has been a resident of both the Phoenicians, Carthaginians, Romans and Moors.

The area around Nerja offers a lot of beautiful scenery where you both can hike, bike, climb and dive. Nerja is also only 1.5 hours from the ski resort of Sierra Nevada. There are also excellent golf courses nearby.

Nerja has got something for everyone!

When you are going on a holiday to Nerja we can recommend that you hire a car to get the most out of your holiday. When you are going to rent a car we can recommend two options:

Option 1 Malaga Car

You can choose Malaga Car. They have in general a lower price image but has a slightly higher deductible on the insurance and is 3 minutes drive from Malaga airport. They pick you up at the airport in a shuttle bus, and when you leave the car with them, they drive you back to the airport with their shuttle bus. They have mostly new and nice cars and plenty to choose from at great prices.

How it works to hire at Malaga Car:

1. You book the car on their website www.malagacar.com home (in good advance in the high season)
2. When you arrive Malaga airport and goes out into the arrival hall you will see a person in orange T-shirt that leaves a ticket to you and you will then go out to their pick-up for their shuttle bus, they pick you up every 15 minutes.
3. You come to Malaga Car and here you have a your passport, flight ticket, driving license and credit card (you pay here a refundable deposit of 1000 Euro on the car)
4. You pick up the car and the car has a half-full tank (and then you leave the car empty) and drive to Nerja
5. When you are going home, you will leave the car back in the same place at Malaga car and they drive you then with there shuttle bus to the departure hall at Malaga Airport.

Option 2 Avis, Hertz, Europcar

You choose one of the well known car rental companies, they are located at Malaga Airport and have their car garage inside the airport. They generally have a higher price but a lower deductible on the insurance. It works like this:

1. You book the car on their website from home.
2. Link: Avis
3. Link: Hertz
4. Link: Eurocar
5. As soon as you have collected your luggage at Malaga Airport you follow the green arrows on the floor, “Rent a Car” and goes directly down to the Rent a Car department.
6. You pick your car up from their garage at the airport.
7. You leave the car back to the same garage when you are going home.

The nearest road to Burriana Beach from Oasis de Capistrano area is:
Distance: approximately 600 meter from Oasis de Capistrano

1. Walk through the Oasis de Capistrano area and out to the aqueduct as shown on the below picture.

2. Follow the road along the aqueduct down to the Burriana Beach.

3. Just follow the main track and do not turn off on any smaller paths.

4. You will see a staircase in front of you, follow this down to the Burriana Beach.

5. Have a nice day at the Beach!

The nearest road down to Burriana Beach from Urbanisation Alhambra area is:
Distance: approximately 1800 meter from Urbanisation Alhambra area

1. Follow the map above down to the Oasis de Capistrano area

2. From here follow Oasis de Capistrano direction above to the Burriana Beach

3. Have a nice day at the Beach!

Nerja is approximately 55 km from Malaga airport (45 min drive)

Means of Transportation

1. Hire Car:
You take the easiest way to the apartment by renting a car at Malaga Airport, then you also get the most out of your vacation. The roads are good and meet European standards. We can also recommend Malagacar.com located 5 minutes from the airport and offers a service to pick up and drop at the airport. Or if you would like to use Avis, Hertz or Europcar.

2. Taxi:
If you choose to go by taxi from Malaga Airport to Nerja, it will cost you approximately 65-75 euros each way. It is an advantage to book from home before departure. We can recommend PCB Tours, nerjataxis.com or nerjataxis.net

3. Bus:
If you want to go by bus to Nerja, take the first shuttle bus from the airport to Malaga bus terminal. At the bus terminal you go to the ALSA counter and buy tickets to Nerja. The buses usually go from stop 38. Link to bus timetables is available here.

Road Directions to the property from Malaga Airport

You find the directions to each of our rental properties under each property on our webpage, under directions.

This is always included in the rental price of the property:
• Bed Linen and Shower towels, one set per person (You bring your own beach towels)
• Air conditioning for the entire rental period
• Electricity and water consumption
• Wireless Internet access
• Cable TV
• Free parking place for rental car
• Final cleaning on the departure day (Note: General tidy up will be done by the tenant)

Payment terms on the booking of a property:
• First deposit payment of 30% of the rental amount is made upon booking of the property.
• The final 70% payment of the rental amount is payable 60 days before arrival date.

Property Damage Deposit:
• All our properties have a damage deposit, paid upon final payment and refunded 7 days after your departure.

Damage Deposit Amount for the whole stay:
Apartment: 150 Euro
Town House: 150 Euro
House/Villa: 300 Euro

Personally liable for the property:
• Minimum age to rent a property is 27 years old.
• The person responsible for the booking is also responsible for returning the property in the same condition. Damage or missing items will be charged, including any repair costs.

Covid-19 Cancellation Policy:
• If Covid-19 restrictions prevent travel, you get free date change for 18 months from your original arrival date.

In case of normal cancellation:
• More than 60 days before arrival: 50% of the 30% deposit refunded.
• Less than 60 days before arrival: no refund.
• We recommend tenants to take out travel insurance.

Pets and Smoking:
• Pets are not allowed due to allergy reasons.
• Smoking is strictly prohibited in all properties and terraces.

Cleanliness on the departure day:
• Final cleaning is included.
• Dishwashing and general tidy up are not included and must be done by the tenant.
• If not done, this will be charged from the deposit.

It works like this: Our cleaning ladies are responsible for all our properties being completely cleaned and preparing for our new guests’ arrival by 16.00 every day (during the high season, the cleaning ladies have about 5-6 properties to clean per day). The guests then normally have their luggage in the rental car or with them until 16.00 o´clock.

But if the property is cleaned and ready when you arrive:

If you arrive before 16.00 and the property is cleaned and ready and your key code works to open the property with, then the property is ready for your arrival and you can go in and use it before 16.00.

If the property is being cleaned when you arrive:

If you arrive before 16.00 and the cleaning ladies are still in the property, ask them when they might be done and return at that time. While waiting, most of our tenants go down to the pool area and relax (during high season the bar is open), and there are also toilets and showers available.

If the property is not cleaned and the key code does not work:

If you arrive before 16.00 and the property is not yet cleaned and the key code at the key box does not work, then the cleaning lady has not been there yet. This property is probably one of the last on the schedule for the day and you’ll have to wait until it is cleaned, up to 16.00 on that day.

Regarding late departure on the departure day, our most common question.

It usually works like this, that you departure your property at 10.00 o´clock on the departure day. You put your luggage in your rental car or at the pool and then you spend the last hours at the pool and use the pool shower and pool toilets until it is time to go to the airport.

Why can I not stay longer than 10.00 o´clock in our property?
Our cleaning staff cleans properties from Monday to Saturday, between 10.00 – 16.00. (Costs three times as much on Sundays after a new rule in Spain)
The cleaning staff normally clean 5-6 properties per day and all properties must be ready by 16.00 for the next arriving tenants. Therefore, they make a schedule to be able to finish all properties by 16.00. We cannot affect which property they take first, and many tenants ask to stay longer.

What you can do:
You can prepare everything for departure by 10.00 o´clock, and if the cleaning staff will come later than 10.00, you can stay in the property until they arrive. However, when the cleaning staff comes, you must leave the property and take your luggage with you.

If you want to have the property longer than 10.00 o´clock on your departure day:
If you want to have the apartment until your departure time with certainty, you can book the property one day longer. This must be done when you make your booking. Not possible for properties with certain changeover days. If you do that, the cleaning staff will clean your property the day after your departure between 10.00 – 16.00 o´clock.

We hope for your understanding in this common question!

Here is a bullet list of what you are responsible to do on your departure day:

1. You leave the property at 10.00 o´clock
2. You remove all bedlinen and place your used bedlinen in the foot end of each bed.
3. Let your used shower towels hang on the toilet, preferably hung up and dry them.
4. You empty the rubbish and throw the rubbish in the common rubbish bins by the road.
5. You make a general tiding up of all furniture and other items, so everything is in its place.
6. You make all the dishes and take them up from the dishwasher and put them back in the kitchen cabinets.
7. You empty the fridge and freezer, it should be completely empty. Do not save anything for the cleaners, they want it to be completely empty. Dry groceries that do not have an open packaging can be saved if you like, all open packaging you throw away.

Final cleaning is included in the rental price, so the cleaners will come and clean the property after you and prepare it with new bed linen and shower towels for the next arriving guests.

Yes, there are supermarkets that have the following opening hours during weekends in Nerja:

Supermarket at Capistrano Village: open Saturday 9.00 – 15.00 and Sunday 9.00 – 13.00

Mercadona Supermarket: open Saturday 9.00 – 21.30 and Sunday closed

Super Sol Supermarket: open Saturday 9.00 – 21.30 and Sunday 9.00 – 21.20

Note: On special bank holidays, most shops are closed in Spain.

The nearest road to Burriana Beach from Oasis de Capistrano area is:

Distance: approximately 600 meters from Oasis de Capistrano

1. Walk through the Oasis de Capistrano area and out to the aqueduct as shown on the image below.

2. Follow the road along the aqueduct all the way down to Burriana Beach.

3. Do not turn off on any smaller paths — just follow the main route.

4. You will see a staircase in front of you, follow it down to reach the beachfront.

5. Have a nice day at the beach!

The nearest road to Burriana Beach from Urbanisation Alhambra area is:

Distance: approximately 1800 meters from Urbanisation Alhambra

1. Follow the map above down to Oasis de Capistrano.

2. From there, follow the above route from Oasis to the beach.

3. Enjoy your day by the sea!

Oasis de Capistrano area: Yes, there are sun loungers for rent all year round. The price depends on the season.

Urbanisation Alhambra area: No, there are no sun loungers for rent at the pool area, but there is a nice spacious lawn area around the pool where you can place a towel or a blanket.

For you that would like to see a bit of the surroundings in the Nerja region

We always recommend renting a car at the airport to get to your rented property. The roads are very good, and it’s easy to park at both Oasis de Capistrano and Urbanisation Alhambra.

1. You can easily drive around the Nerja region or throughout Andalucía. The major roads are excellent and easy to navigate with your phone GPS, and there’s much to explore. See more on our website under Activities.

2. You can also use the car for grocery shopping. We recommend buying drinking water at the supermarket.

3. The price of a standard rental car for a week is usually not much more than the cost of a two-way taxi trip between the airport and Nerja. Plus, you’ll have the car available all week.

4. For more information about car rental, please check the section “Rental Car” under Information on our website.

If you prefer to take a taxi:

1. We recommend pre-booking the taxi from home so you know the fixed price in advance.

2. You can find more info about pre-booking taxis in the section “Directions and Transports to Nerja” on our website.

3. Note: The Oasis de Capistrano area has separate taxi points for different properties. You can find your taxi point (1 to 5) on our website under each property’s directions.

The tap water in Andalusia is safe to drink, but it does not have the same quality as in Central or Northern Europe, and it may cause a slight upset stomach for some people.

We recommend that all our tenants buy bottled drinking water for the entire stay. You can find it in all local grocery stores.

Boiled tap water is fine for cooking, and it is also safe to use for washing dishes.

If an accident occurs and there is damage to the property or its items, you must report it to us immediately by SMS with one or more photos and a short description of the damage. You may also call us.

We will then assess whether the damage falls under normal wear and tear or if it requires compensation via the deposit.

To maintain high standards in our properties, all damage must be reported as described. If any damage is not reported and is found on or after departure day, it will be automatically deducted from the deposit, as we will not have the opportunity to fix it before the next guests arrive.

We therefore ask that you report all damage immediately so that we can assess it with you and our caretaker before you leave.

We thank you for your cooperation!

Here you will find specific property instructions for all our properties

More info